Shipping & returns

It's understandable that products have to be returned sometimes. We can help you out with any problem you have with your item, whether it has developed a fault, been damaged or no longer is needed. Obviously, we offer our customers a 30-day return policy. Or return policy enables customers to return their products if they find any issue. In such a case, bring the device back to our store. We refund you immediately without any extra or hidden charges.

Note: Refunds will be issued after a detailed examination of the product returned by the customer. A partial refund or no refund will be issued in case the product is damaged by the customer or not in the condition in which it was sent.

We offer you exchange also:

For instance, if you want to buy another phone we will assist you to buy from our range of refurbished and used smartphones.

How much time does it take to complete the refund and return process?

It may take a week to process the return application. Once our department checks all the essential points, we make it as quick as possible to provide you with a pleasant shopping experience again.

What things we may ask for returns?

A customer will ensure the following checkpoints to ensure smooth processing:

• Original receipt of purchase
• The item should be in the same condition as it was purchased
• Make it sure that you have sent it to us in original packing and the product is in reselling condition
• It carries all accessories that were sent at the time of purchasing

Secure and Quick Delivery

MP4U provides free and swift delivery across the UK. We process your shipment as you confirm your payment. We have the services of leading couriers to make each shipment extensively secured.

How long does it take to ship an order?

Our team ensures that you receive your order within 2-3 working days. But may take longer in case of holidays, lockdowns or emergencies.

How can I track my orders?

Once your order is dispatched from our warehouse we will let you know through an email and tracking details. If a customer wants to track manually, it can be done by entering the order tracking number.